• Quality Management Coordinator - Ryan White Office of Health Policy and AIDS Funding

    Posted: 04/25/2024


    Working Title: Quality Management Coordinator

    Civil Service Title: Health Project and Planning Specialist

    Division/Unit: Health/Office of Health Policy and AIDS Funding

    I. Summary of Position

    The Quality Management Coordinator is responsible for programmatic performance and supports the Quality Manager to ensure the maintenance of performance measures and implement quality improvement activities for the Office of Health Policy and AIDS Funding. Supports the Quality Manager overseeing and coordinating quality management and program evaluation activities; facilitate the process of developing outcome indicators, goals, objectives, quality management plans and program evaluation models; assess the effectiveness of programs serving people living with HIV/AIDS; develop and facilitate training in the development, implementation, and evaluation of goals, objectives, and outcomes; work closely with the data manager in assessing needs, performing analysis and producing reports for use in program analysis.

    II. Organizational Relationships

    Supervisor: Vatsana Chanthala

    Assignments received from: Vatsana Chanthala

    Interacts with: Staff, New Orleans Regional AIDS Planning Council, the Louisiana Department of Health, New Orleans Health Department, Service Providers, Case Managers, Persons with lived experience, federal partners and the general public

    Individuals supervised: None

    III. Duties and Responsibilities

    A. Core Functions:

    • Work with the Quality Manager on the analysis of various data sources and program evaluation activities.
    • Coordinate with funded providers on their Quality and Performance Improvement programs and data collection.
    • Assist in the implementation of ongoing Quality Improvement initiatives for HIV-related programs.
    • Provide TA and training as needed
    • Assists with relevant QI data collection and statistical analyses.
    • Conducts site visits, focus groups and projects that are based on best practices, current research and innovations in public health.
    • Collaborates with Quality Manager and stakeholders to determine process measures / indicators that need to be collected to track progress and help with QI activities.
    • Evaluate program outcomes and service delivery models.
    • Develops, implements and manages quality improvement processes for services, programs, partner health systems and community health centers to ensure adherence to standards, policies and procedures. This includes:
    • Develops and implements processes such as PDSA cycles, fishbone analysis, processes mapping and/or flow charting.
    • Facilitates workflow assessment of clinic processes and interventions.
    • Monitors PDSAs (tests of change) using Run Charts
    • Reviews and provides feedback on QI processes

    B. Additional Responsibilities (if applicable):

    • Conduct provider site visits as it relates to QI
    • Represent OHP at various stakeholder meetings

    C. Physical Requirements, if any:

    IV. Examples of Work

    • Produce Monthly provider reports
    • Assist with research and grant writing.
    • Produce Reports as requested

    V. Qualifications and Skills

    A. Minimum Qualifications and Skills Required by Department:

    • A Bachelor's degree in Public Health, Social Work, Nursing, Healthcare Management or a closely related field from an accredited college or university.*
    • Four (4) years of professional experience in grant writing, quality improvement and evaluation.
    • A Bachelor's Degree from an accredited college or university in public health, nursing, social work, business, a social science or a closely related field.
    • Four (4) years of professional experience in project or program management in a health care field or performance management in any field.
    • Note:
    • Professional experience is paid experience gained after the receipt of a Bachelor's Degree in a position that required a Bachelor's degree upon entrance. Civil Service reserves the right to determine what is considered to be professional experience.
    • A Master's Degree from an accredited college or university in public health, social work, business, a social science or a closely related field may be substituted for two (2) years of the required experience.

    * Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

    • Must have the ability to think analytically, and to identify and solve complex problems relating to program implementation designs; must work well independently and in teams; must have impeccable writing and composition skills;
    • Experience in public health, health care administration or quality improvement
    • Knowledge of quality improvement methods, techniques and practices used to improve clinical performance.
    • Knowledge of public health concepts, principles, and evidence-based strategies to reach targeted populations.
    • Knowledge of the concepts, principles, practices, methods, and techniques used to address the cancer burden on target populations.
    • Ability to work effectively with peers, program managers, community partners and other health care professionals, as well as participating internal/external administrations.
    • Ability to communicate both orally and in writing to provide, obtain and clarify information and respond to consumers.
    • Ability to collect, verify, process, and summarize program outcomes, performance measures and indicators.
    • Skilled in the application of various software,
    • Working knowledge of organizational structure, administrative process, and quality improvement activities.

    B. Other Qualifications, Skills, and Competencies:

    • Good Interpersonal skills
    • Mathematical Computation Skills
    • Data Analysis skills
    • Proficient in Microsoft Office, Excel, and Word, SurveyMonkey

    Job Type: Full-time

    Pay: $59,000.00 - $61,000.00 per year


    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Parental leave
    • Retirement plan
    • Vision insurance


    • 8 hour shift
    • Monday to Friday
    • Weekends as needed


    • Bachelor's (Preferred)


    • Professional: 3 years (Required)

    Work Location: In person

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